Welcome to FALKR Markets
FALKR Markets lets you create an account, protect it with an authenticator app, and deposit and withdraw USDT on the TRON (TRC20) network from Wallet. You can also follow live market information on Markets.
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All the help. One place.
Clear answers about your account, markets and security.
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Creating your account
Select Create account and enter your full name as it appears on your ID document, your email address, a password, your date of birth and your country. You must be 18 or older.
Read articleEmail verification
Enter the 6-digit code we email you after you register. Each code is valid for 10 minutes, works once and allows 5 attempts; requesting a new code cancels the previous one.
Read articleSigning in to your account
Use Sign in with your verified email and password. If two-factor authentication is on, you then enter a code from your authenticator app or one of your recovery codes; this step expires after 5 minutes.
Read articleAccount recovery and password help
Choose Forgot password on the sign-in form. If the account can be recovered, we email you a one-time link that expires after 15 minutes.
Read articleTwo-factor authentication (authenticator app)
Two-factor authentication (2FA) adds a 6-digit code from an authenticator app to signing in. It is optional for signing in, strongly recommended, and required to withdraw.
Read articleProtect your account
Use a unique password, turn on two-factor authentication and keep your recovery codes offline. Sign in only at falkrmarkets.com, typed yourself or from a bookmark.
Read articleIdentity verification
Identity verification (KYC) is required before you can withdraw. You don't need it to register, deposit or explore markets.
Read articleYour wallet and balances
Wallet shows your balances in USDT across your FALKR accounts. Open Wallet from the top menu, or Assets from your account menu.
Read articleMoving funds between your accounts
Internal transfers move USDT between your own FALKR accounts, for example from Spot to Futures. They are not available yet: the transfers panel shows New transfers are unavailable until they open.
Read articleDepositing USDT (TRC20)
You can deposit USDT on the TRON (TRC20) network only. Open Wallet, then Deposit, and select Show my deposit address to see your personal address and its QR code.
Read articleDeposit confirmations and crediting
A deposit is credited after 20 confirmations on the TRON network, once its block is final. This usually takes a few minutes after the transfer appears on chain and can take longer when the network is busy; the Deposit page always shows the current number of confirmations needed.
Read articleNetworks and wrong-network deposits
Your FALKR deposit address accepts only USDT sent on the TRON (TRC20) network. Before you send, choose TRON (TRC20) as the network in your other wallet or exchange; a TRON address starts with T.
Read articleWithdrawing USDT
You can withdraw USDT to an external TRON (TRC20) address. To withdraw, your identity must be verified and two-factor authentication must be on.
Read articleConfirming a withdrawal with your authenticator
Every withdrawal needs a recent confirmation from your authenticator app. If you entered an authenticator code in this session within the last 30 minutes, for example when signing in, you are not asked again.
Read articleHow withdrawals are reviewed
Every withdrawal is reviewed by our team before it is signed and sent to the TRON network. During review it shows Under review, and the amount plus its fee stay reserved.
Read articleWithdrawal status
Follow every withdrawal in Wallet, under History. FALKR doesn't send status emails for withdrawals, so History is the place to check.
Read articleLocked and reserved balances
Wallet shows your Available and Locked amounts. When you confirm a withdrawal, the amount plus its fee (a FALKR withdrawal fee, or the maximum network fee) move from Available to Locked until the withdrawal finishes.
Read articleWithdrawal network fee
Before you confirm, the withdrawal screen shows the fee that applies on that network, the total that leaves your balance and what you receive. The fee is charged on top, so You receive is the full amount you entered.
Read articleFees and charges
Creating an account and depositing USDT are free on FALKR, although the wallet or exchange you send from may charge its own fee. For withdrawals, the fee that applies on each network, either a FALKR withdrawal fee or the actual network cost, is shown before you confirm, together with the total deducted and what you receive.
Read articleSpot markets
Spot trading is not available yet. Spot pages show market information and charts, and the order ticket shows Execution unavailable until Spot trading opens.
Read articleFutures availability and risk
Futures trading is not available yet. FALKR Futures is in a limited acceptance phase, so customer accounts can't open positions, and the Futures screen shows that trading isn't available for your account until we announce that it is open.
Read articleFutures margin and leverage
Futures trading is not available yet. When it opens, you choose a margin mode and a leverage for each position before you open it, and neither can be changed afterwards.
Read articleOpening and closing a Futures position
Futures trading is not available yet. When it opens, you open and close positions from the Futures screen, using market orders only.
Read articleTake profit and stop loss
Futures trading is not available yet. When it opens, take profit (TP) and stop loss (SL) close a Futures position automatically when the financial mark reaches the level you set.
Read articleFutures liquidation
Futures trading is not available yet. When it opens, liquidation automatically closes positions whose margin can no longer cover their maintenance margin.
Read articleTradFi markets
TradFi trading is not available yet. TradFi pages show information about traditional markets such as forex, metals, indices and stocks where it is available, following each market's trading hours.
Read articlePredictions availability
Predictions are not available yet. Resolution rules, eligibility and risks will be published before participation opens.
Read articleUnderstanding order status
Trading orders are not available yet, so your account has no open orders. For deposits and withdrawals, Wallet shows each status under History; see Withdrawal status and Deposit confirmations and crediting.
Read articleConnection and display issues
Refresh once, check your connection, then retry after a short wait. If the result of a withdrawal is unclear, check Wallet, under History, before trying again; sending the same request again will not create a second withdrawal.
Read articleCommon error messages
Most messages tell you what happened and what to do next. These are the ones customers see most often.
Read articleWhat service status labels mean
FALKR shows a status label wherever a service isn't fully available. The label describes the service; your balances stay in your account.
Read articleContacting a human agent
Open Support from any page and select Human agent / ticket, or tell the assistant you want a human. The conversation shows Waiting for agent until a member of our team takes it.
Read articleNeed more help?
Email support at support@falkrmarkets.com. Never send your password or any verification code.